Contact Us
We'd love to hear from you
Get in Touch
Have a question about our products or need assistance with an order? Our team is here to help! Choose the most convenient way to reach us.
Phone
+442175393334
Available Monday-Friday, 9am-6pm GMT
Address
5 Hollie Circle
Lloydton BS4 2BH
United Kingdom
Send us a Message
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. For more details, please visit our Refund Policy page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier's site.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to import duties and taxes.
My device model isn't listed. Can you still help?
We're constantly adding support for new device models. If your device isn't listed, please contact us, and we'll let you know if we can accommodate your needs or when support will be available.
Glossary of Terms
RMA
Return Merchandise Authorization - a number issued by ShieldCase to authorize the return of a product for replacement, repair, or refund.
Drop Test
A test to measure a case's ability to protect a device when dropped from various heights and angles onto different surfaces.
Warranty Claim
A formal request to repair or replace a defective product covered by the manufacturer's warranty.
MagSafe Compatible
Products designed to work with Apple's MagSafe technology, which uses magnets to align and attach accessories to compatible iPhones.